Refund Policy

Last Updated: July 1, 2026

1. Refund Eligibility

We offer a 14-day money-back guarantee from the date of purchase for all coaching programs and digital guides. If you are not satisfied, you may request a full refund within this window.

2. How to Request a Refund

To request a refund, email info@vivakneean.world with your order number and reason for the refund request. Please allow 5-7 business days for processing.

3. Non-Refundable Items

The following are non-refundable:

  • Coaching sessions attended (unless cancelled by us)
  • Purchases made beyond the 14-day refund window
  • Downloaded digital guides (after download completion)
  • Group challenges after they have started

4. Partial Refunds

If you have attended coaching sessions or utilized significant portions of a program before requesting a refund, we reserve the right to issue a partial refund reflecting the services rendered.

5. Refund Processing

Refunds are processed to the original payment method within 7-10 business days after approval. Depending on your bank or payment processor, it may take an additional 1-2 business days for the funds to appear in your account.

6. Cancellations Before Service Starts

If you cancel a coaching program or group challenge before the start date, you will receive a full refund within 7 business days.

7. Coaching Program Cancellations

If you need to cancel an active 6-week coaching program:

  • Weeks 1-2: Full refund (100%)
  • Weeks 3-4: 50% refund
  • Week 5-6: No refund

8. Group Challenge Refunds

Monthly group challenges are non-refundable once the challenge begins. You may cancel before the start date for a full refund.

9. Educational Materials

Digital downloads (guides, templates, workbooks) are non-refundable after download. You have 14 days from purchase to inspect and decide.

10. Disputes & Appeals

If you believe a refund was improperly denied, contact us at info@vivakneean.world within 30 days of the denial. We will review and respond within 10 business days.

11. Contact

For refund questions or to initiate a refund request, email info@vivakneean.world or call +1-206-555-0147.